Refund Policy

Cancellation, Return and Refunds Policy.


Order cancellation:

By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive the goods order by you. This applies to all of our products.

You will be refunded immediately upon cancellation.

If you wish to return of the item:

Our Frames can be returned on the following instances:

  • you received an unsuitable frame, or
  • you received a damaged or defective frame

You will be refunded immediately for your purchase and for your shipping costs once we receive the goods at our warehouse. The refund can take up to 3-5 working days to appear in your bank account.

Many thanks,

Insect Frame UK